10. Withdrawal, Return and Refund Policy
WITHDRAWAL – Protezza, S.L. guarantees the Client the possibility of cancelling their order at no cost as long as the cancellation is communicated before the order has been made available to the carrier for shipment (the seals of the product must NOT be opened). Otherwise, you must wait until you receive the order to exercise your right of withdrawal and you will have to bear the cost of returning it. This right of withdrawal may only be exercised if the seals of the product have not been removed.
RETURNS – Protezza, S.L., DOES NOT accept returns of Uroflex® as it is a sanitary product and for reasons of hygiene. The user must bear in mind that the amount of the product will be refunded as long as it is returned in the same conditions of presentation (packaging, labelling and perfect state of conservation) and without having removed the security seals with which PROTEZZA, S.L. delivered it. In this case, the user will be responsible for the cost of returning the goods.
MANUFACTURING DEFECTS – Once the security seals have been removed from the box of the article, for hygienic reasons, NO return will be made, if it is not due to manufacturing defects, since the device will be unusable for use by any other person. If the customer detects any manufacturing defect, he/she must communicate it at the latest 24 hours after it has been delivered by the transport agency. To communicate their intention to return the product, the customer must send an email to pedidos@uroflex.es, indicating the order number, name and surname and indicating the manufacturing defect. PROTEZZA, S.L. will only assume the cost of resending the new material if the return is due to manufacturing defects or defects in the product.
In cases of withdrawal in which it is necessary to return or refund the amount of the sale once the product has been received at Protezza, S.L. headquarters and verifying that the security seals have not been tampered with, the company will proceed to return the amount to the customer by bank transfer, for which the customer must provide information on a current account in the name of the person who purchased the product on the website www.uroflex.es in order to make a bank transfer to the same. This information must be provided through the email address pedidos@uroflex.es.
11. Warranty
All products offered through the website are completely original and new. All of them have a warranty period for manufacturing faults and defects in accordance with the criteria and conditions described in the Royal Legislative Decree 1/2007 of 16 November.
The warranty does NOT cover damage to the product as a result of misuse, lack of care by the user, or modifications made by the user.
In the event that a manufacturing fault has occurred, it must be reported as indicated in point 8 of this contract and if this is identified by our quality department, we will be able to deliver one in perfect condition.
12. Prohibitions
It is not permitted in any sale, distribution or commercial use of the products purchased through this website, either in whole or in part.
13. Applicable law and jurisdiction.
These legal conditions of sale have been drawn up in accordance with Spanish law.
14. Modification of the conditions of sale.
These conditions may be modified at any time, in response to legal changes or the evolution of this website and the products offered on it. In any case, customers will be informed of such modifications by notice on the home page of the online shop.
15. Acceptance of the conditions of sale.
The purchase of any product offered in this shop implies knowledge and acceptance of the legal conditions – conditions of sale and legal notice – of this website.